You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount excluding shipping costs. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at [email protected]. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
The right of withdrawal does not apply to products that you purchase via this webshop and that are custom made according to the specifications you have entered. The sale is final after successful payment.
Only items that are returned within 14 days of delivery will be taken back by us. You can add the return form to your return shipment.
DOWNLOAD RETURN & EXCHANGE FORM HERE:
4. Please note that you are responsible for paying your own shipping costs when returning your item(s). Shipping costs are non-refundable.
Send the items you would like to return to:
Shelby Brothers | Under New Management BV
7921 JR Zuidwolde
5. Always ask for a track&trace code so you can track your return online. Should you notice that the package is still not delivered after two weeks, please contact our customer service.
Yes, don’t you worry: it’s also possible to exchange items.
Oy, so you want your money back?
Well, that can be arranged of course as long as you stick to the following conditions:
Return your item(s): see GENERAL INFORMATION